#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
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| # | Status | Votes | Game | Type | Title | Last update |
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Descripció detallada
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• Si us plau, copia i enganxa el missatge d'error que veus a la pantalla, si és que n'hi ha algun.
Unknown email address when trying to recover the password for my account.
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• Si us plau, què volies fer, què vas fer i que va succeir
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Quin és el meu navegador?
Google Chrome v97
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• Si us plau, copieu/enganxeu el text mostrat en anglès en comptes del teu idioma. Si tens una captura de pantalla d'aquest error (bona pràctica), pots utilitzar un servei d'allotjament d'imatges de la teva elecció (per exemple, snipboard.io) per penjar-la i copiar/enganxar l'enllaç aquí. És aquest text disponible al sistema de traducció? Si és així, ha sigut traduït fa més de 24 hores?
Unknown email address when trying to recover the password for my account.
• Quin és el meu navegador?
Google Chrome v97
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• Si us plau, expliqueu el vostre suggeriment de manera precisa i concisa, per que sigui el més fàcil d'entendre possible.
Unknown email address when trying to recover the password for my account.
• Quin és el meu navegador?
Google Chrome v97
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• Què es mostrava a la pantalla quan estaves bloquejat (pantalla en blanc? Part de la interfície del joc? Missatge d'error?)
Unknown email address when trying to recover the password for my account.
• Quin és el meu navegador?
Google Chrome v97
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• Quina part de les regles no s'han respectat per l'adaptació de BGA
Unknown email address when trying to recover the password for my account.
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• És visible la violació de les normes durant la repetició de la partida? Si es així, en quin número de moviment?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Quin és el meu navegador?
Google Chrome v97
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• Quina va ser l'acció del joc que volies fer?
Unknown email address when trying to recover the password for my account.
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• Què intentes fer per dur a terme aquesta acció del joc?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• Què va passar quan ho vas intentar fer (missatge d'error, missatge de la barra d'estat de la partida, ...)?
• Quin és el meu navegador?
Google Chrome v97
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• A quina fase del joc va passar l'error (quina era la ordre en curs)?
Unknown email address when trying to recover the password for my account.
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• Què va passar quan vas intentar dur a terme l'acció del joc (missatge d'error, missatge de la barra d'estat del joc, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Quin és el meu navegador?
Google Chrome v97
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• Si us plau, descriviu el problema de visualització. Si tens una captura de pantalla d'aquest error (bona pràctica), pots utilitzar un servei d'allotjament d'imatges de la teva elecció (per exemple, snipboard.io) per penjar-la i copiar/enganxar l'enllaç aquí.
Unknown email address when trying to recover the password for my account.
• Quin és el meu navegador?
Google Chrome v97
-
• Si us plau, copieu/enganxeu el text mostrat en anglès en comptes del teu idioma. Si tens una captura de pantalla d'aquest error (bona pràctica), pots utilitzar un servei d'allotjament d'imatges de la teva elecció (per exemple, snipboard.io) per penjar-la i copiar/enganxar l'enllaç aquí. És aquest text disponible al sistema de traducció? Si és així, ha sigut traduït fa més de 24 hores?
Unknown email address when trying to recover the password for my account.
• Quin és el meu navegador?
Google Chrome v97
-
• Si us plau, expliqueu el vostre suggeriment de manera precisa i concisa, per que sigui el més fàcil d'entendre possible.
Unknown email address when trying to recover the password for my account.
• Quin és el meu navegador?
Google Chrome v97
Historial de denúncies
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Afegeix quelcom a aquest report
- Un altre ID de partida / ID de moviment
- Prémer F5 ha ajudat a arreglar el problema?
- El problema apareix diversos cops? Cada cop? a l'atzar?
- Si tens una captura de pantalla d'aquest error (bona pràctica), pots utilitzar un servei d'allotjament d'imatges de la teva elecció (per exemple, snipboard.io) per penjar-la i copiar/enganxar l'enllaç aquí.
