#100989: "E-mail notification not working"
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| # | Status | Votes | Game | Type | Title | Last update |
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Descripció detallada
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• Si us plau, copia i enganxa el missatge d'error que veus a la pantalla, si és que n'hi ha algun.
I didn't recieve any, I'm just missing the e-mail notifications.
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• Si us plau, què volies fer, què vas fer i que va succeir
I didn't change anything in my notification settings, but I still stopped recieving e-mail notifications when it's my turn at a table. Occasionally I recieve one, but most of the time I check the site only to see it's my turn at several tables.
• Quin és el meu navegador?
Google Chrome v117
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• Si us plau, copieu/enganxeu el text mostrat en anglès en comptes del teu idioma. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. És aquest text disponible al sistema de traducció? Si és així, ha sigut traduït fa més de 24 hores?
I didn't recieve any, I'm just missing the e-mail notifications.
• Quin és el meu navegador?
Google Chrome v117
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• Si us plau, expliqueu el vostre suggeriment de manera precisa i concisa, per que sigui el més fàcil d'entendre possible.
I didn't recieve any, I'm just missing the e-mail notifications.
• Quin és el meu navegador?
Google Chrome v117
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• Què es mostrava a la pantalla quan estaves bloquejat (pantalla en blanc? Part de la interfície del joc? Missatge d'error?)
I didn't recieve any, I'm just missing the e-mail notifications.
• Quin és el meu navegador?
Google Chrome v117
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• Quina part de les regles no s'han respectat per l'adaptació de BGA
I didn't recieve any, I'm just missing the e-mail notifications.
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• És visible la violació de les normes durant la repetició de la partida? Si es així, en quin número de moviment?
I didn't change anything in my notification settings, but I still stopped recieving e-mail notifications when it's my turn at a table. Occasionally I recieve one, but most of the time I check the site only to see it's my turn at several tables.
• Quin és el meu navegador?
Google Chrome v117
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• Quina va ser l'acció del joc que volies fer?
I didn't recieve any, I'm just missing the e-mail notifications.
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• Què intentes fer per dur a terme aquesta acció del joc?
I didn't change anything in my notification settings, but I still stopped recieving e-mail notifications when it's my turn at a table. Occasionally I recieve one, but most of the time I check the site only to see it's my turn at several tables.
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• Què va passar quan ho vas intentar fer (missatge d'error, missatge de la barra d'estat de la partida, ...)?
• Quin és el meu navegador?
Google Chrome v117
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• A quina fase del joc va passar l'error (quina era la ordre en curs)?
I didn't recieve any, I'm just missing the e-mail notifications.
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• Què va passar quan vas intentar dur a terme l'acció del joc (missatge d'error, missatge de la barra d'estat del joc, ...)?
I didn't change anything in my notification settings, but I still stopped recieving e-mail notifications when it's my turn at a table. Occasionally I recieve one, but most of the time I check the site only to see it's my turn at several tables.
• Quin és el meu navegador?
Google Chrome v117
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• Si us plau, descriviu el problema de visualització. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
I didn't recieve any, I'm just missing the e-mail notifications.
• Quin és el meu navegador?
Google Chrome v117
-
• Si us plau, copieu/enganxeu el text mostrat en anglès en comptes del teu idioma. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. És aquest text disponible al sistema de traducció? Si és així, ha sigut traduït fa més de 24 hores?
I didn't recieve any, I'm just missing the e-mail notifications.
• Quin és el meu navegador?
Google Chrome v117
-
• Si us plau, expliqueu el vostre suggeriment de manera precisa i concisa, per que sigui el més fàcil d'entendre possible.
I didn't recieve any, I'm just missing the e-mail notifications.
• Quin és el meu navegador?
Google Chrome v117
Historial de denúncies
I have been to the settings, modified one settings and saved, but that does not change.
I did get the automatic renewal notice for my subscription in mid-October, but I haven't received anything since then.
As the op states, it is inconsistent in its reliability and as a paying premium user that's a bit disappointing.
We have checked spam. The messages either do not get sent or are undelivered. We all use Gmail if that helps.
The notifications I do receive all pass SPF and DKIM so unlikely that's the issue.
I noticed emails come from a 4 year old release of PHPMailer (5.2.28) so that might be worth looking at.
Depending on your logging you could audit your system for players that took a turn after the interval at which they should be sent a notification, but no notification is logged?
I'll hazard a guess that it's an overburdened system that can't keep up with the number of email jobs and to avoid an ever increasing queue, jobs are dropped if the user takes their turn before the job is actioned.
Happy to provide any information that can help.
Afegeix quelcom a aquest report
- Un altre ID de partida / ID de moviment
- Prémer F5 ha ajudat a arreglar el problema?
- El problema apareix diversos cops? Cada cop? a l'atzar?
- If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
